Contact CDL Match Support
Direct lines to a real support team that understands CDL schedules, verification, and the privacy expectations of professional truck drivers. No contact form, no chatbot loop - just two ways to reach a human.
Ways to Reach Our Team
Pick the channel that fits your situation. Email is fastest for verification, billing, and account questions. Phone is best when you need a voice on the line. Member login takes you straight back into your account.
Support Email
[email protected] - the fastest route for verification questions, billing, profile review, and reporting suspicious accounts. Average first reply within 6 business hours.
Phone Line
+1 (888) 555-0142 - for billing disputes, urgent account lockouts, or when typing on a phone at a truck stop is not practical. Voicemail returned within 24 hours.
Member Login
Already a member? Sign in to access your inbox, matches, and verification status. Password reset and two-factor recovery are handled inside your account dashboard.
Support Hours and Response Times
Our team operates on Central Time - the corridor most of our owner-operators run through. Voicemail and email are monitored outside hours, and urgent verification or fraud flags route to an on-call moderator seven days a week.
| Channel | Hours (Central Time) | Typical Response |
|---|---|---|
| Email · [email protected] | Mon-Fri 7:00 AM - 9:00 PM · Sat-Sun 9:00 AM - 5:00 PM | Within 6 business hours |
| Phone · +1 (888) 555-0142 | Mon-Fri 8:00 AM - 7:00 PM | Live agent during hours; voicemail returned within 24h |
| Fraud & Verification Flags | 24/7 on-call moderation | Reviewed within 24 hours, removed permanently if confirmed |
| Billing Disputes | Mon-Fri 9:00 AM - 5:00 PM | Resolved within 2 business days |
For matters outside support - press, partnerships, or industry research requests - email [email protected]. For privacy or data deletion requests, our data protection contact is listed in the Privacy Policy.
Your Privacy Is Protected
Drivers are a deliberate target for romance scams because the profile is well documented in industry research - stable income, long stretches of solitude, and a culture of self-reliance that discourages asking peers for emotional support. We built our support process around that reality. When you write to TruckerDating, you are not opening a public ticket queue. Your message is handled by a vetted moderator under signed confidentiality, and your CDL details, company name, and dispatch information are never displayed to other members or shared with third parties.
Red flags we screen for, every day: profiles that refuse a verification video call citing a "broken camera," requests for money tied to a medical emergency or truck breakdown, declarations of love within the first 48 hours of contact, and reverse-image hits on photos sourced from social media. When you report any of these signals to support, we act within 24 hours.
If you are ever unsure whether a message you received is legitimate, forward it to [email protected]. Our moderation team will review the account and reply directly. For a deeper read on the most common patterns targeting CDL drivers in 2026, see our safety tips guide.
Support FAQ
The four questions our support inbox sees most often. If your situation is more specific, email us directly and a human will reply - usually within a few hours.
How do I reset my password?
Visit the trucker dating login page and click Forgot Password. Enter the email address on your account and we will send a reset link valid for 30 minutes. If the email never arrives, check your spam folder and confirm you are using the address you registered with. Still stuck? Email [email protected] from that address and we will reset it manually within one business day. We never reset passwords by phone for security reasons.
How do I report a suspicious profile?
Open the profile, tap the three-dot menu, and select Report. Choose a reason - fake photos, money request, off-platform contact attempt, or other - and add any details you have. Our moderation team reviews every flag within 24 hours and removes confirmed scam accounts permanently. You can also forward suspicious messages to [email protected]. Reporters remain anonymous to the reported account.
How do I cancel my premium membership?
Sign in, open Account → Membership, and click Cancel renewal. Your premium access stays active until the end of the billing period you already paid for, then automatically reverts to the free browsing tier. No phone call, no retention loop, no last-minute discount popups. If you cancelled by mistake within the last seven days, support can reverse it without a new charge.
I cannot find an email from your team - what should I check?
Search your inbox for kohlenstoff.ca and check your spam, promotions, and updates folders. Some carrier email providers route transactional mail aggressively. If you still cannot find verification or password emails after fifteen minutes, call the support line and we will resend manually. Add [email protected] to your contacts to prevent future filtering.
Can I speak with a human, or is this a chatbot?
A human. Email replies are written by our support team - not a language model - and the phone line connects to a live agent during posted hours. We made this choice deliberately because the people we serve are professionals who value direct communication and have no patience for scripted loops.